Emergency Recovery Utility Does Not Back Up Files

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q141014

Expand all | Collapse all

SYMPTOMS

When you use the Emergency Recovery Utility (ERU) that is included on the Windows 95 CD-ROM to back up your configuration files, the utility may not work correctly. It may stop without any warning or error message.

Back to the top

CAUSE

This behavior can occur if one or more of the default configuration files is missing.

Back to the top

RESOLUTION

Verify that all the default configuration files exist on the hard disk.

Back to the top

MORE INFORMATION

The ERU does not function properly if any of the following files are missing:

   Autoexec.bat
   Command.com
   Config.sys
   Io.sys
   Msdos.sys
   Protocol.ini
   System.dat
   System.ini
   User.dat
   Win.ini

For additional information about the ERU, please see the following article in the Microsoft Knowledge Base:

139437 (http://support.microsoft.com/kb/139437/EN-US/ ) Windows 95 Emergency Recovery Utility

Back to the top

APPLIES TO

Microsoft Windows 95

Back to the top

KB141014

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top