Stop 0xA Errors May Occur After Installing Service Pack 2

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This article was previously published under Q141239

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SYMPTOMS

After you apply Windows NT 4.0 Service Pack 2, you may receive a STOP 0x0000000A error message when you try to access your floppy disk drive, CD-ROM drive, or other removable device while anti-virus software is running. The error may be the same as or similar to the following:

STOP 0x0000000A (0x0000000c, 0x00000002, 0x00000000, 0x801116cf)

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RESOLUTION

Obtain the fix mentioned below, or wait for the next Windows NT service pack.

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STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.

NOTE: This fix is to be applied only to computers with Service Pack 2 for Windows NT 4.0 installed.

This hotfix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/ (ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/)
hotfixes-postsp2/krnl-fix

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