Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error Message When Removing Program with Add/Remove Programs
Article ID: 141697 - View products that this article applies to.
This article was previously published under Q141697
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
When you view the list of installed programs in the Add/Remove Programs tool, you may see one or more programs listed that have already been uninstalled from your computer.
Or, when you remove a program using the Add/Remove Programs tool in Control Panel, you may receive the following error message:
An error occurred while trying to remove <Program Name>. Uninstallation has been canceled
This behavior can occur if you have manually deleted a program that is listed in the Install/Uninstall list in the Add/Remove Programs tool.
To remove a program from the Install/Uninstall list, use one of the following methods.
Method 1WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
Delete the appropriate key under the following registry key:
Method 2Use the TweakUI PowerToy to remove the program from the list of installed software. To do so, follow these steps:
The Microsoft Windows PowerToys are a suite of tools, including TweakUI, that is available for free download from the Microsoft Web site. Microsoft Microsoft Platforms Support Desktop (MPSD) Technical Support does not support the installation or usage of PowerToys or any of their components.