WD97: Merge to Fax Not Available

Electronic Fax is not available as a merge option.

This problem can occur because of either of the following reasons:

• The fax software is not set up properly.
  
  -or-
• The fax software is not MAPI compliant.

Method 1: Add entry to Msmail.ini

If your fax software is MAPI compliant, and you suspect the fax software is not set up properly, use a text editor such as Notepad to modify the [EFAX Transport] section of the Msmail.ini file to include the following statement: If LocalFax is not set to 1, Word will not present Fax as a merge destination.

Method 2: Contact your fax vendor

If your fax software is not MAPI compliant, contact your electronic fax vendor.