Troubleshooting Event ID 3013

Article translations Article translations
Article ID: 148426 - View products that this article applies to.
This article was previously published under Q148426
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
Expand all | Collapse all

SUMMARY

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Error 3013, "The redirector has timed out to SERVERNAME" usually means that the Server that you are attempting to connect to is:
  • Either busy and cannot respond before the rdr timeout
  • The network could be busy
  • Bottleneck in the network
As to troubleshooting this problem, you may want to exhaust all means before deciding to increase the amount of time before the redirector stops (SESSTIMEOUT). The SESSTIMEOUT parm can be set in the following registry location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters
Some things you can try are to obtain a trace of the packets on the network. You want to zoom in on the amount of time it takes for the Server to respond back to the workstation.

Another idea is to perform what ever operations that was done backwards. If you were connecting to ServerA from ServerB, try connecting to ServerB from ServerA. Also have another client attempt to connect to the same server to see if both redirectors have the same problem connecting to the same server.

You may also want to check the following items:
  • Check to see that the latest network driver is installed.
  • Check to determine whether the network adapter has a configuration utility that allows tuning parameters. If so, try maximizing the network performance.

MORE INFORMATION

Valid values for the SessTimeout registry key are:

   SessTimeout   REG_DWORD
   Range: 10 - 65535 seconds
   Default: 45
				

Properties

Article ID: 148426 - Last Review: November 1, 2006 - Revision: 2.1
APPLIES TO
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbinfo kbnetwork KB148426

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com