Article ID: 150516 - View products that this article applies to.
This article was previously published under Q150516
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
When you start Windows, your computer may stop responding (hang) after the Windows logo screen is displayed. However, a Windows 95-based computer may start properly if you press the F8 key (CTRL key for Windows 98) when you see the "Starting Windows" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt.
NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/242450/EN-US/ )How to Query the Microsoft Knowledge Base Using Keywords
This issue can be caused by either of the following conditions:
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972To work around this issue:
(http://support.microsoft.com/kb/129972/ )Computer viruses: description, prevention, and recovery
The following anti-virus programs may cause your computer to stop responding (hang) after the Windows logo screen is displayed:
(http://support.microsoft.com/kb/136337/EN-US/ )Troubleshooting Windows 95 Startup Problems and Error Messages
(http://support.microsoft.com/kb/188867/EN-US/ )Troubleshooting Windows 98 Startup Problems
(http://support.microsoft.com/kb/145926/EN-US/ )How to Troubleshoot Windows 95 Shutdown Problems
202633The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/202633/EN-US/ )How to Troubleshoot Windows 98 Shutdown Problems