XL97: "Microsoft Excel Cannot Access..." Opening Excel File from Web Server

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Article ID: 151064 - View products that this article applies to.
This article was previously published under Q151064
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When you open a Microsoft Excel 97 for Windows file from a Web server, you may receive the following error message:
Microsoft Excel cannot access the file <URL>
There are several possible reasons:

  • The file name or path does not exist
  • The file you're trying to open is being used by another program. Close the document in the other program, and try again.
  • The name of the workbook you're trying to save is the same as the name of another document that is read-only. Try saving the workbook with a different name.
Note that <URL> in the first sentence of the message resembles the following:
If you click OK, the file is opened normally.


This problem may occur if the following conditions are true:

  • You are using Microsoft Internet Information Server as your Web server. -and-

  • The Web server is using Basic (Clear Text) authentication to authenticate users. -and-

  • You are using a version of Microsoft Internet Explorer that is listed at the beginning of this article.


To correct this problem, obtain Microsoft Excel 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2


Microsoft has confirmed this to be a problem in Microsoft Excel 97 for Windows. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).


Article ID: 151064 - Last Review: May 13, 2003 - Revision: 2.0
  • Microsoft Internet Explorer 4.01 128-Bit Edition
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • Microsoft Excel 97 Standard Edition
kbbug kbfix KB151064
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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