XADM: "Reps-From" USN Too High for One Server

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This article was previously published under Q151788

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SYMPTOMS

Microsoft Exchange Server administrators may find that newly created objects (for example, recipients) on one server have not replicated to other servers (within a site or between sites), even though a reasonable period of time has passed for replication to have occurred.

The total recipients count (in the lower left corner of the Microsoft Exchange Server Administrator program window) may remain consistently less than that of other servers in the site. Also, users may find that an address is not available in the Global Address List.

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CAUSE

The "Reps-From" update sequence number (USN) count on the server not taking replicas from the replicating server has been incorrectly advanced to a value higher than the current USN issued by the target server's directory service.

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WORKAROUND

The first step in troubleshooting these symptoms is to positively diagnose whether the server's tardy replication is caused by either the problem described in this article or the one in the article 152942 (http://support.microsoft.com/kb/152942/EN-US/ ) , "XADM: Slow Intra-site Directory Replication Between Servers." These conditions are rare.
If you are sure that a server maintains a higher "Reps- From" USN than the highest USN assigned by the that server, do one of the following:
1. If the high "Reps-From" count is between two replication bridgehead servers in a multi-site Microsoft Exchange Server organization:
  Redefine one of the other servers in the site lacking replicas as the replication bridgehead for the site.
  If the server is a single-server site:
  Delete the replication connector and the other site object(s) associated with this replication connector (in both sites). Allow the delete to complete, and then reconfigure the directory replication connector.
2. If the high "Reps-From" count is between two servers within a site, Re-install the server harboring the high "Reps-From" count into the site, following the steps documented in Microsoft Knowledge Base article 162353 (http://support.microsoft.com/kb/162353/EN-US/ ) , "XADM: Restoring an Exchange Directory."

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

152942 (http://support.microsoft.com/kb/152942/EN-US/ ) XADM: Slow Intra-site Directory Replication Between Servers

162353 (http://support.microsoft.com/kb/162353/EN-US/ ) XADM: Restoring an Exchange Directory

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APPLIES TO

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition

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kbbug kbfix kbusage KB151788

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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