Article ID: 152722 - Last Review: October 28, 2006 - Revision: 2.4 XCLN: ErrMsg: Need Additional Space to Complete This OperationThis article was previously published under Q152722 SYMPTOMS
When you compose a message with a large attachment and use an Offline
folder, you may receive the following error message:
You need additional space to complete this operation.
CAUSE
This is by design.
WORKAROUND
Free up disk space on the drive that contains the Offline folder then click
Services on the Tools menu. Select the Advanced tab; select Offline Folder
File Settings, and click Compact Now. This process will free up the unused
space created by inserting a file as an attachment.
MORE INFORMATION
If you choose to click OK to the error message dialog box described above,
and you click OK to the Insert File dialog box, you will get the following
error message:
The file <path>:\exchange.ost could not be accessed. There is not
enough space on the disk.
If you select the Cancel button while you are in the Insert File dialog box, in order to save the current message, you should free up enough disk space on the same drive as the existing Offline folder file to accommodate the large attachment. You can cancel the new message by clicking Close on the File menu. When you get the dialog box, "Do you want to save changes to this item?", click No. The Offline folder file will still contain the maximum amount of the attachment it can hold. If you click any folder or try to make any changes in configuration to Microsoft Exchange, you will get the following error message:
The folder could not be opened. The file <path>:\exchange.ost could
not be accessed. There is not enough space on the disk.
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