Compaq Laptops Restart Instead of Powering Down

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Article ID: 155373 - View products that this article applies to.
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Some Compaq computers do not power down after shutdown after you set the registry value

when you are using the Microsoft HAL. This value enables a Shut Down And Power Off option on the Shut Down menu, but if you use this option, the computer restarts instead of shutting down.


This feature does not work correctly with the HAL included with Windows NT 4.0.


To use this feature, you must obtain the HAL that supports this feature from the computer's manufacturer.

It comes as part of the power management Softpaq, which you can download from Compaq's Web site (

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


Article ID: 155373 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
kbnosurvey kbarchive kbhardware KB155373

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