Article ID: 155461 - View products that this article applies to.
This article was previously published under Q155461
This article has been archived. It is offered "as is" and will no longer be updated.
A computer running Windows NT Diagnostics (Winmsd.exe) may fail after you click the operating system version button. The following error message appears:
In addition, if Drwtsn32.exe is set up to create a Drwtsn32.log, the following text will appear in the header.
An application error has occurred
and an application log is being generated.
Exception: access violation (0xC0000005, Address 0x021a9720)
Application exception occurred: App: winmsd.DBG (pid=113) When: 8/15/1996 @ 16:14:44.592 Exception number: c0000005 (access violation)
NOTE: The address and pid you have may differ from those in the example.
When the computer was installed, the date and time of the computer were out of the range supported by the ctime library function in the C language. This function handles dates in the range January 1, 1970 to January 18, 2038 (inclusive). The registry contains an entry that has an invalid Hex number that is out of range. In most instances this value was found to be improperly set to REG_DWORD 0xFFFFFFFF. The following is the registry key that causes the problem:
To work around this problem, do the following:
WARNING: Using the Registry Editor incorrectly can cause serious, system- wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of the Registry Editor can be solved. Use this tool at your own risk.
Microsoft has confirmed this to be a problem in Windows NT version 3.5x. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
The function name and the instruction with the FAULT will appear exactly as shown below in the Drwtsn32.log file, if the Windows NT Debug Symbols have been set up.
State Dump for Thread Id 0x76 eax=00000000 ebx=00345cf0 ecx=0012f8f8 edx=00000000 esi=021ae1d8 edi=021ae1dc eip=021a9720 esp=0012f8ec ebp=0012f960 iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202 function: GetOsVersionData 021a96ff 53 push ebx 021a9700 e8401e0000 call QueryNextValue (021ab545) 021a9705 85c0 test eax,eax 021a9707 744d jz GetOsVersionData+0x8f (021a9756) 021a9709 ff731c push dword ptr [ebx+0x1c] 021a970c 817ffc11270000 cmp dword ptr [edi-0x4],0x2711 021a9713 7523 jnz GetOsVersionData+0x71 (021a9738) 021a9715 e8b6240000 call ctime (021abbd0) 021a971a 83c404 add esp,0x4 021a971d 8d4d98 lea ecx,[ebp-0x68] FAULT ->021a9720 c6401800 mov byte ptr [eax+0x18],0x0 021a9724 6a32 push 0x32 021a9726 51 push ecx 021a9727 6aff push 0xff 021a9729 50 push eax 021a972a 6a01 push 0x1 021a972c 6a00 push 0x0 021a972e ff15b0111a02 call dword ptr [_imp__MultiByteToWideChar (021a11b0)] 021a9734 8d4d98 lea ecx,[ebp-0x68] 021a9737 51 push ecx 021a9738 e83f240000 call _wcsdup (021abb7c) 021a973d 83c404 add esp,0x4 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012f960 021a998b 021ae1d8 0012f990 004d03cc 004d0438 winmsd!GetOsVersionData 0012f978 77ea18cf 000300ba 00000110 000200b6 00000000 winmsd!OsVersionDlgProc 0012f9a8 77f8a2e1 004d044c 004d0438 77f8a38f 004d0438 user32!_GetWindowLong
Contact us for more help