OFF97: Page Fault After Using Desktop Themes Control Panel

After you install Microsoft Office 97 for Windows, the following message appears when you use the Desktop Themes Control Panel program: Note that the address of the invalid page fault may vary.

This problem may occur if the following conditions are true:

• You installed Microsoft Plus! for Windows 95.
  
  -and-
  
  
• You installed Microsoft Office 97 for Windows.
  
  -and-
  
  
• In the Control Panel, you used the Desktop Themes control panel.

This behavior occurs because the Desktop Themes control panel program, Themes.exe, is incompatible with the new version of the JPEG (.jpg) file filter, Jpegim32.flt, that is installed with Microsoft Office 97 for Windows.

NOTE: This problem should not occur if you install Microsoft Plus! for Kids on your computer. Microsoft Plus! for Kids includes a newer version of Themes.exe, version 4.40.311, that works correctly with the new Jpegim32.flt file filter.

Microsoft Windows 95

Microsoft Office 97 for Windows includes an updated version of the Themes.exe program. To resolve the behavior, install the updated version of Themes.exe.

To install the updated version of Themes.exe, use the following steps:

1. Locate the folder on the hard disk that contains the program file, Themes.exe. If you installed Microsoft Plus! in the default location, Themes.exe is located in the \Program Files\Plus! folder.
   
   Otherwise, click Start, point to Find, click "Files or Folders", and then search for Themes.exe on the hard disk.
2. Delete Themes.exe from the hard disk.
3. Copy Themes.exe from the \Valupack\Patch folder on the Microsoft Office 97 compact disc to the folder on the hard disk that previously contained Themes.exe.

NOTE: The Themes.exe included in the Microsoft Office 97 ValuPack does not work in Microsoft Windows NT, version 4.0. It only works in Microsoft Windows 95.

Microsoft Windows NT 4.0

An updated Themes.exe program is available for download from the Microsoft FTP site on the World Wide Web. To obtain and install the updated Themes.exe file, follow these steps:

1. Using your Web browser, browse to the following Web site:
   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/reskit/nt40/themes/ (ftp://ftp.microsoft.com/bussys/winnt/winnt-public/reskit/nt40/themes/)
2. Click the link for the appropriate processor type (I386 for Intel, Alpha, MIPS, etc.).
3. Click the link for README.TXT. Follow the instructions to download and install the ThemeFix.exe program.

Desktop Themes, included in Microsoft Plus! for Windows 95, is designed to work with a JPEG filter called Jpegim32.flt. When you install Microsoft Office 97 for Windows, a new version of the Jpegim32.flt JPEG filter is installed, replacing the old Jpegim32.flt.

Because of the way in which the old Themes.exe program calls the JPEG filter, Themes.exe causes an invalid page fault if the new Jpegim32.flt filter is installed. The updated versions of Themes.exe, included with both Microsoft Office 97 and Microsoft Plus! for Kids and available from Microsoft's FTP site, are designed to work correctly with the new version of Jpegim32.flt.

For more information about this behavior, see the Valupk8.hlp Help file, that is included in the \Valupack folder on the Microsoft Office 97 for Windows compact disc. To access the information, use the following steps:

1. In Windows Explorer, double-click the Valupk8.hlp file on the compact disc.
2. Click the Find tab. If you are prompted to build a word list, click Next, and then click Finish.
3. In the "Type the word(s) you want to find" box, type Themes.
4. Double-click "Themes Patch" in the "Click a topic, then click Display" box.

For additional information about this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base: