Quick View doesn't convert Word 97 documents

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This article was previously published under Q158056

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SYMPTOMS

When you attempt to use Quick View to read a Microsoft Word 97 document, the title bar reflects the name of the document, but the Quick View window does not show the contents of the document.

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CAUSE

Quick View uses a text converter that cannot read Word 97 documents.

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WORKAROUND

To work around this problem in Quick View, on the File menu, click Open File for Editing. The file should now open in Microsoft Word 97 for Windows.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. This problem was corrected in Microsoft Windows 98.

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Quick View, which is installed by Microsoft Windows 95, allows you to view documents that are created by Windows-based programs without starting the program. If Quick View is not available on the shortcut menu, either the program that created your file does not support Quick View, or Quick View is not installed on your computer. Please see your Windows 95 documentation for information about how to install Quick View on your computer.

For additional information, please see the following articles in the Microsoft Knowledge Base:

154907 (http://support.microsoft.com/kb/154907/EN-US/ ) How to Enable or Disable Quick View

158748 (http://support.microsoft.com/kb/158748/EN-US/ ) OFF97: Unable to Preview File Using Quick View

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APPLIES TO

Microsoft Word 97 Standard Edition

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kbinterop KB158056

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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