Article ID: 158295 - Last Review: October 28, 2006 - Revision: 2.4 XCLN: Remote Mail: The Mail Headers Could Not Be DisplayedThis article was previously published under Q158295 SYMPTOMS
When you click Remote Mail on the Tools menu in Microsoft Exchange Server,
you may receive one of the following error messages:
The mail headers could not be displayed. Internal MAPI error while
establishing remote interface MAPI 1.0 - 839 - [80004005]
Microsoft Exchange The mail headers could not be displayed. Internal mapi error : there is a communication problem between this application and the service provider. Restart the application.
The item could not be displayed. The action could not be completed.
Microsoft Exchange Client - 9997 - [80070005]
CAUSE
These errors can occur if your computer name contains the "at sign" (@).
The first error message listed above occurs when you try to use the Remote
Mail feature in Microsoft Exchange. The second error message occurs when
you send a message with The Microsoft Network Online Service information
service installed in your default profile.
RESOLUTION
Remove the at sign from your computer name. To do so, follow these steps:
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