XADM: Store Stops Responding with High CPU Usage

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Article ID: 159176 - View products that this article applies to.
This article was previously published under Q159176
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SYMPTOMS

The Microsoft Exchange Server Information Store service may appear to stop responding with 90 to 100 percent CPU time. Any clients may also stop responding; the cursor turns into the "wait" symbol (hourglass). When this problem occurs, stopping and starting the Information Store reduces the CPU usage to normal levels and frees up the clients.

CAUSE

A Microsoft Exchange Server Information Store thread loops forever on a Winsock recv() function. Winsock recv() is returning zero bytes received because the remote computer has gracefully disconnected the connection.

The reason for the problem is that the Information Store thread is stuck in a remote procedure call (RPC). The RPC routine is continually calling the Winsock recv() function because it is returning zero bytes read, which is an error.

RESOLUTION

To resolve this problem, download and install the appropriate file:

Windows NT 3.51

This hotfix has been posted to the following Internet location:
ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT351/hotfixes-postSP5/rpc-fix

Windows NT 4.0

This hotfix has been posted to the following Internet location:
ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP2/rpc-fix

STATUS

Windows NT 4.0

Microsoft has confirmed this problem could result in some degree of security vulnerability in Windows NT version 4.0.

A fully supported fix is now available, but it has not been fully regression tested and should only be applied to systems determined to be at risk of attack. Please evaluate your system's physical accessibility, network and Internet connectivity, and other factors to determine the degree of risk to your system. If your system is sufficiently at risk, Microsoft recommends you apply this fix. Otherwise, wait for the next Windows NT service pack, which will contain this fix. Please contact Microsoft Technical Support for more information.

Windows NT 3.51

Microsoft has confirmed this problem could result in some degree of security vulnerability in Windows NT version 3.51. A fully supported fix is now available, but it has not been fully regression tested and should only be applied to systems determined to be at risk of attack. Please evaluate your system's physical accessibility, network and Internet connectivity, and other factors to determine the degree of risk to your system. If your system is sufficiently at risk, Microsoft recommends you apply this fix. Otherwise, wait for the next Windows NT service pack, which will contain this fix. Please contact Microsoft Technical Support for more information.

Properties

Article ID: 159176 - Last Review: February 28, 2014 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Windows NT 3.51 Service Pack 5
  • Microsoft Windows NT 4.0
Keywords: 
kbnosurvey kbarchive kbbug kbfix KB159176

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