Error Message: Invalid Page Fault in Module Wininet.dll

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Article ID: 160158 - View products that this article applies to.
This article was previously published under Q160158
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SYMPTOMS

While you are using MSN, The Microsoft Network, or Microsoft Internet Explorer, you may receive an error message similar to one of the following messages:
  • Iexplore caused an invalid page fault in module Wininet.dll.
  • Msnviewr caused an invalid page fault in module Wininet.dll.
  • The Urlmon.dll file is linked to the missing export file Wininet.dll.
  • Iexplore caused a divide error in module Wininet.dll.
  • Msnviewr caused a divide error in module Wininet.dll.
  • IExplore caused exception c0000006h in Wininet.dll

CAUSE

This behavior can occur for one of the following reasons:
  • One or more cache files in the Temporary Internet Files folder may be damaged.
  • The History folder or the cache folders used by Internet Explorer are damaged.
  • The index files used to track the contents of the History or cache folders are damaged.

RESOLUTION

To resolve this issue, use one of the following methods:

Method 1

Delete the Temporary Internet Files folder. To do so, follow these steps:
  1. Click Start, point to Programs, and then click MS-DOS Prompt.
  2. Type deltree tempor~1, and then press ENTER. When you are prompted to confirm the deletion, press Y, and then press ENTER.
  3. Type exit, and then press ENTER.
  4. Click the Internet Explorer icon and the necessary folders will be re-built upon starting.
If the issue continues to occur, proceed to the next method.

Method 2

Empty the History and cache folders used by Internet Explorer. To do so, follow these steps:
  1. Click Options on the View menu in Internet Explorer.
  2. Click the Navigation tab, click Clear History in the History area, and then click Yes in the dialog box that appears.
  3. Click the Advanced tab, click Settings in the Temporary Internet Files area, click Empty Folder, and then click Yes in the dialog box that appears. NOTE: After performing these steps, check to see if the issue has been resolved. If it has not been resolved, continue with step 4.

  4. In Control Panel, double-click Add/Remove Programs.
  5. Click Internet Explorer in the list of installed programs, and then click Add/Remove.
  6. After Internet Explorer has been removed, restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu.
  7. Type the following commands, pressing ENTER after each command.

    NOTE: When you press ENTER after typing each of the following deltree commands, you should be prompted to confirm that you want to delete the folder. If this prompt is not displayed, the deltree command may have been typed incorrectly.

          cd \windows
          smartdrv
          deltree tempor~1
          deltree history
          cd system
          ren mshtml.dll mshtml.old
          ren shdocvw.dll shdocvw.old
          ren inetcfg.dll inetcfg.old
          ren actxprxy.dll actxprxy.old
          ren wininet.dll wininet.old
          ren cachevu.dll cachevu.old
          ren inetcpl.cpl inetcpl.old
          ren shlwapi.dll shlwapi.old
          ren url.dll url.old
          ren urlmon.dll urlmon.old
          ren wsock32n.dll wsock32n.old
    						
  8. Press the CTRL+ALT+DELETE key combination to restart your computer and restart Windows normally.
  9. Reinstall Internet Explorer from your MSN CD.

Properties

Article ID: 160158 - Last Review: January 19, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.01 Service Pack 1
  • Microsoft Internet Explorer 4.01 Service Pack 2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.0
  • MSN 8 Internet Service
  • MSN 7 Software
  • MSN 7 Software
  • MSN 5.6 Software
  • MSN 5.5 Software
Keywords: 
kbenv kberrmsg kbprb KB160158

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