After you run the Setup program for Microsoft Access 97 or Microsoft Office 97 Professional Edition, your earlier-version Microsoft Access run-time application does not start.

Back to the top

When you ran the Setup program, you answered Yes to one of the following questions, depending on which program you installed.

Microsoft Office 97 Professional Edition
----------------------------------------

Microsoft Access 97
-------------------

Back to the top

To resolve this problem, after you have installed Microsoft Access 97, rerun Setup for your custom run-time application, and then click Reinstall in the Maintenance Program dialog box.

To prevent this problem from occurring at all, answer No to the question "Remove ALL old Office 4.x and 95 components now?" or "Remove ALL old Access components now?" when you run the Microsoft Office 97 Professional Edition or Microsoft Access 97 Setup program. You can selectively remove other old Microsoft Office components by running the Microsoft Office 97 Upgrade Wizard, OffCln97.exe, in the \ValuPack\Offclean folder on the Microsoft Office 97 compact disc.

Back to the top

The Setup program searches your hard disk for files from earlier versions of Microsoft Office products, and asks you if you want to remove them. If you answer Yes, the Microsoft Access files that you need to start your run-time application are removed from your computer.

In addition to removing your old files, the Setup program changes the shortcut that starts your run-time application. Instead of calling Msaccess.exe, the shortcut refers to Msarnreg.exe.

NOTE: This problem may not happen if you have Microsoft Access 2.0 or 7.0 installed on your computer. The Microsoft Access 97 or Microsoft Office 97 Professional Edition Setup program may correctly locate and remove the Microsoft Access 2.0 or 7.0 files and leave your run-time application intact. However, to be certain that your run-time application will start, use the Microsoft Office 97 Upgrade Wizard to remove earlier versions of Microsoft Access.

If you want to selectively remove earlier versions of Microsoft Office components to free up disk space, you can run the Microsoft Office 97 Upgrade Wizard on the Microsoft Office 97 compact disc. Start the Wizard in one of the following ways:

•	In Windows Explorer or in File Manager, locate the \ValuPack\Offclean folder on the Microsoft Office 97 compact disc, and then double-click OffCln97.exe.
•	In Microsoft Windows 95 or later, or Microsoft Windows NT Workstation 4.0, click Run on the Start menu, and then type <drive>:\ValuPack\Offclean\OffCln97.exe, where <drive> is the letter of your CD-ROM drive.
•	In Microsoft Windows NT Workstation 3.51 File Manager or Program Manager, click Run on the File menu, and then type <drive>:\ValuPack\Offclean\OffCln97.exe, where <drive> is the letter of your CD-ROM drive.

The Microsoft Office 97 Upgrade Wizard walks you through the steps of removing old Microsoft Office components and enables you to select which programs, and even which individual files, you want to remove.

Back to the top

For more information about using OffCln97.exe to remove old Microsoft Office components, open the ValuPk8.hlp Help file in the \ValuPack folder on the Office 97 compact disc, and then click the "Microsoft Office 97 Upgrade Wizard" link.

Back to the top