WD97: "Word Could Not Insert the Address..." Error

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View products that this article applies to.

This article was previously published under Q161817

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SYMPTOMS

When you insert an address from the address book, you receive the following error message:

Word could not insert the address. One or more address fields are missing from the selected address book. Pick another address book or change your address book layout and try again.

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CAUSE

This error message can be caused by any of the following conditions:

Some fields in Microsoft Outlook do not contain messaging application program interface (MAPI) properties; the converter that Word uses to interpret address book fields (Wwpab.cnv) cannot read these fields.

-or-
The field you are using is invalid or incorrect.

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STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article.

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MORE INFORMATION

The following fields from Microsoft Outlook are not available for import into Microsoft Word 97 for Windows by using the Address Book:

<PR_CELLULAR_TELEPHONE_NUMBER>
<PR_COMMENT>
<PR_INITIALS>
<PR_PRIMARY_TELEPHONE_NUMBER>
<PR_LOCATION>

For additional information, please see the following articles in the Microsoft Knowledge Base:

164401 (http://support.microsoft.com/kb/164401/EN-US/ ) OL97: Fields Missing Inserting a Contact into Word

134901 (http://support.microsoft.com/kb/134901/EN-US/ ) How to Modify the Layout of an Address Book Entry

141874 (http://support.microsoft.com/kb/141874/EN-US/ ) Some Contact List Fields Not Available to Word

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APPLIES TO

Microsoft Word 97 Standard Edition
Microsoft Outlook 97 Standard Edition

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kbfield kbinterop KB161817

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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