Blank Screen or Operating System Cannot Load Profile at Logon

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Article ID: 162031 - View products that this article applies to.
This article was previously published under Q162031
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When you log on, you receive the following error message:
The operating system was unable to load your profile. Please contact your Network Administrator.(5)
Additionally, the logon dialog box may go away, leaving a blank screen, or wallpaper only, without any taskbar or desktop icons.


The %SystemRoot% folder, and possibly its subfolders, has had READ permission for the Everyone group removed. If the permission has been removed from the %SystemRoot% folder only, you will get the blank screen symptom. If the subfolders do not have the READ permission, you receive the "Cannot load profile" error message.

This error may also occur if "Read" permission has been removed for the root of the system partition.


Restore "Read" permissions for the Everyone group to the Windows_folder folder and all its subfolders.


Article ID: 162031 - Last Review: February 26, 2007 - Revision: 2.2
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
kbnetwork KB162031

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