Article ID: 162046 - View products that this article applies to.
This article was previously published under Q162046
This article has been archived. It is offered "as is" and will no longer be updated.
This article explains the differences among working offline, Remote Mail, and Offline folders. To identify which method best suits your needs, it is important to understand the differences among these features.
Mobile computing is becoming increasingly more important. The following are examples of situations in which you may want to use Outlook when you do not have access to a network:
Working OfflineOutlook offers three solutions for mobile computing. Working offline and Remote Mail are available in most situations. Offline Folders are available only when you are using Microsoft Exchange Server. Using Offline Folders you can perform updates to such items Contacts and Calendar as well as Mail and synchronize these items with the Microsoft Exchange Server once you are attached to the network.
Many users combine working offline and Remote Mail to cut down on network usage or Internet provider time limits. By connecting offline to Outlook, you can compose new mail messages and read and respond to mail. When you are finished making changes, you can connect to your mail service using Remote Mail and execute the changes you made while offline.
For more information on Offline Folder access to a Microsoft Exchange Server, please see the following article in the Microsoft Knowledge Base:
161725NOTE: The Outlook Remote Mail feature is not available if you are set for Offline Folder use.
(http://support.microsoft.com/kb/161725/EN-US/ )OL97: What Are Offline Folders and How Do You Use Them?
Remote Mail BasicsTo properly understand Offline folders and Remote Mail, you must first understand working offline. Outlook gives you the option when configuring most services to work offline; when you work offline you cannot send or receive information. Working offline does not require a network connection or modem.
If you choose to work offline and do not use Remote Mail, changes are maintained in your Personal Folder (PST) on your hard drive. This means you do not send or receive information from another location or computer.
The Remote Mail option is one of the properties for your service. In most cases, the option is to work offline and use Remote mail with a modem. Remote mail enables you to connect remotely to your mail service. You can use it with Internet Mail, Microsoft Mail, Microsoft Exchange Server, and some online services.
NOTE: Remote Mail is not supported with the cc:Mail service that ships in the Outlook 97 ValuPack.
Configuring The Microsoft Exchange Service to Work Offline
Configuring the Microsoft Mail Service to Work Offline
Using the Internet E-mail Service to Work OfflineIf you are using the original Internet Mail service, follow these steps to enable Remote Mail:
General Remote Mail Usage ProceduresThe purpose for Remote Mail is to transfer mail only. It does not transfer calendar appointments, contacts, or any other Outlook information. If you want to transfer this type of information, you must use Offline Folders and the Microsoft Exchange Server information service.
To use Remote Mail, follow these steps:
Contact us for more help