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This article contains steps to help you troubleshoot issues with the Remote Access Service (RAS) in Windows NT 4.0. This article focuses on issues that can occur when you use RAS to dial into another computer or an Internet service provider (ISP).
The issues discussed in this article include:
Cannot Dial with RASWhen you attempt to dial with Dial-Up Networking, the following error message may appear:
If you receive this or another error message that indicates that the modem is not working properly, refer to the following articles in the Microsoft Knowledge Base:
Error 692: Hardware failure in port or attached device.
ARTICLE-ID: 161516If you have upgraded from Windows NT 3.51 and you are running a program that monitors the phone line (for example, a fax program), you may receive an error message that indicates the port is busy when you try to dial out with Dial-Up Networking. For example:
TITLE : Troubleshooting Modem Problems Under Windows NT 4.0
TITLE : Err Msg: Error 692: Hardware Failure in Port or Attached...
If you installed RAS in Windows NT 3.51 before upgrading to Windows NT 4.0, the kernel-mode telephony driver that is used in Windows NT 3.51 is retained and RAS uses non-Unimodem drivers. If another program uses the Unimodem driver and is set answer the line automatically, that program causes TAPI 2.0 to control the communications port. When this occurs, the communications port is not available to the non-Unimodem version of RAS.
Error 633: The port is already in use or is not configured for Remote Access dial out.
To resolve this problem, remove the non-Unimodem driver and replace it with one supplied with Windows NT 4.0. To do so, follow theses steps:
Cannot Connect After Dialing with RASIf the telephone line is unusually noisy, you may receive an error message such as:
This message indicates that the modem may not be able to negotiate a connection at a higher speed. Try setting the modem speed on the client computer down to a lower speed such as 9600 bps. To do so, follow these steps:
Error 640: A Netbios error has occurred.
If you can connect to the RAS server from another computer, there may be a hardware compatibility problem with your modem. Check the Windows NT Hardware Compatibility List (HCL) to see if your modem is listed. For information about where to obtain the HCL, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 131303If your modem is not listed, contact the modem's manufacturer or consider trying a supported modem.
TITLE : Latest Windows 2000 and Windows NT Hardware Compatibility List (HCL)