All Pages Printed in Grayscale to HP DeskJet 600

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This article was previously published under Q162310

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SYMPTOMS

When you print a document containing color text or images to a Hewlett- Packard (HP) DeskJet 600 printer using version 7.0 of the printer driver, the entire document may be printed in grayscale.

The printer driver may display a message prompting you to install the black cartridge in the printer.

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CAUSE

This behavior can occur if the first page of the document does not contain any color text or images.

The ColorSmart feature of the printer driver analyzes only the first page of the document. If the first page contains no color, the driver assumes that the entire document should be printed in grayscale. Neither the manual nor automatic settings in the printer driver have any effect on this behavior.

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RESOLUTION

Insert color text or a color image on the first page of the document, or print the document as two separate jobs, starting the second job on the first page with color.

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MORE INFORMATION

For additional information about problems printing to a HP DeskJet 600 printer, please see the following article in the Microsoft Knowledge Base:

135366 (http://support.microsoft.com/kb/135366/EN-US/ ) Garbled Output from HP DeskJet Printer Connected to ECP Port

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APPLIES TO

Microsoft Windows 95

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kbprb kbprint KB162310

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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