Article ID: 162411 - View products that this article applies to.
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When you click Print on the File menu in any of the programs listed at the beginning of this article, you may receive one of the following error messages.
If You Are Using Microsoft Word SR-1You receive the following error message:
Word cannot change printers. No printers installed.
If You Are Using a Version of the Program Earlier Than SR-1You receive the following error message
and the program stops responding (hangs), and the Print dialog box never appears.
Invalid Page Fault in MSO97.dll
If You Are Using PowerpointYou receive the following error message:
PowerPoint found an error it cannot correct.
This problem may be related to a conflict with the IBM Client Access/400 software that is used to connect Intel-based workstation computers to IBM AS/400 computers.
Also note that other programs that modify the printers list may cause this problem.
To resolve this problem, contact IBM to determine if you have the latest available patch. The latest service pack for Client Access is available at the following Web address:
http://www-1.ibm.com/servers/eserver/iseries/access/casp.htmThe third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
IBM has confirmed that this behavior is a problem with Client Access software and that there is a patch that corrects this behavior. The information below was extracted Sept 22, 1997, and may have changed.
Windows 95 Latest Date Installed Target date /NT Mod Service Pack PTF File Date for Next Level PTF Number Available Service Pack V3R1M2 SF41904 08/01/97 02/05/97 09/30/97 V3R1M1 SF42350 08/29/97 12/13/96 11/26/97 V3R1M0 SF40785 05/30/97 08/12/97 Not planed V3R1M0 SF40785 05/30/97 08/12/96 Not in plan
To temporarily work around this problem, remove or deactivate the IBM client Access/400 software.
For additional information about how to contact IBM, please see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
This problem occurs when you use the Microsoft products listed at the beginning of this article and IBM Client Access/400 software. The SR-1 versions of these products correct the hanging problem. To completely correct this problem, you must obtain the patch described in the "Resolution" section of this article.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Article ID: 162411 - Last Review: January 5, 2015 - Revision: 1.2