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ACC97: Setup Program Prompts for Microsoft Office/Access 97 CD

Article ID: 162666 - View products that this article applies to.

This article was previously published under Q162666

Novice: Requires knowledge of the user interface on single-user computers.

SYMPTOMS

When you run the Microsoft Office 97 Professional Edition or the Microsoft Access 97 Setup program from the Add/Remove Programs icon in Control Panel, you are prompted with one of the following messages.

In Microsoft Office 97 Professional Edition
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   Please insert your Microsoft Office 97 Pro CD1.

In Microsoft Access 97
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   Please insert your Microsoft Access 97 CD1.

This behavior occurs even if your compact disc is in the CD-ROM drive.

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RESOLUTION

Click OK when prompted to place the Microsoft Office 97 Professional Edition or the Microsoft Access 97 compact disc in the CD-ROM drive. The Setup program will start to read from the CD-ROM drive.

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MORE INFORMATION

Steps to Reproduce Behavior

Insert the Microsoft Office 97 Professional Edition or Microsoft Access 97 compact disc into your CD-ROM drive and do the following.

In Microsoft Windows 95 or later, and Microsoft Windows NT 4.0:
1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. In the Add/Remove Programs Properties dialog box, click Microsoft Access 97 or Microsoft Office 97, Professional Edition and then click Add/Remove.
  
  Note that you are prompted to insert the compact disc into the CD-ROM drive.
In Microsoft Windows NT 3.51:
1. Open the program group for Microsoft Access or Microsoft Office.
2. Double-click the Setup icon. Note that you are prompted to insert the compact disc into the CD-ROM drive.

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REFERENCES

For more information about using the Setup program, search the Help Index for "Setup, adding/removing Microsoft Access components," or ask the Microsoft Access 97 Office Assistant.

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Properties

Article ID: 162666 - Last Review: January 19, 2007 - Revision: 3.1

APPLIES TO

Microsoft Access 97 Standard Edition

kbprb kbsetup KB162666

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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