Article ID: 162692 - Last Review: January 19, 2007 - Revision: 3.1

Unexpected Error Following Hyperlink

This article was previously published under Q162692
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SYMPTOMS

When you attempt to follow a hyperlink in the products listed at the beginning of this article, you receive the following error message:
An unexpected error has occurred.

CAUSE

This problem occurs when you install Microsoft Visual C++ after you install Office 97. During the installation of Visual C++, the Setup program prompts you to overwrite newer .dll files that were installed by Office 97. When you choose not to overwrite the existing files, the Visual C++ Setup program registers the Hlinkprx.dll file even though it does not install it. This registry entry causes a mismatch between the registration information and the installed file.

RESOLUTION

To correct this problem, reregister the Hlinkprx.dll file using the following steps:

  1. Click the Start button on the Windows taskbar.
  2. Click Run.
  3. In the Open box, type the following command, and then click OK:
    RegSvr32 Hlinkprx.dll
The Hlinkprx.dll file is now correctly registered.

STATUS

Microsoft has confirmed this to be a problem in Microsoft products listed at the beginning of this article.

APPLIES TO
  • Microsoft Word 97 Standard Edition
  • Microsoft Excel 97 Standard Edition
  • Microsoft Access 97 Standard Edition
  • Microsoft PowerPoint 97 Standard Edition
Keywords: 
KB162692
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
 

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