Article ID: 162703 - View products that this article applies to.
This article was previously published under Q162703
When you try to synchronize all folders from a client with an offline folder (.ost) file, you receive the following error message:
If you review the synchronization log, you see the following entries:
Synchronization with the offline folder file could not be completed.
Consult the synchronization log in the deleted items folder for details.
The following MAPI code may be displayed in the synchronization log for the same issue:
This issue may occur in any one of the following scenarios:
The Organizational Forms Library has been deleted and re-created after the .ost file has synchronized the libraryTo resolve this issue, verify the following:
The replica of the original Organizational Forms Library has been removed from the public folderThis issue can also occur in a situation where the replica of the original Organizational Forms Library has been removed from the public folder. As long as the original Organizational Forms Library has not been deleted, a replica can again be created in the site and the error message will disappear after the folder has been successfully replicated. To create a replica, follow these steps:
Microsoft Exchange Server 5.5
Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003
For additional information about how to recover individual organizational forms in Exchange Server 5.5, click the following article number to view the article in the Microsoft Knowledge Base:
247279If the Organizational Forms folder has been deleted from your Exchange 2000 computer or from your Exchange 2003 computer, follow the steps in the following Microsoft Knowledge Base article to add a new Organizational Forms folder:
(http://support.microsoft.com/kb/247279/ )How to rebuild a deleted Organizational Forms Library
(http://support.microsoft.com/kb/244591/ )How to create an Organizational Forms Library in Exchange
Eforms Registry folder does not existIf the Eforms Registry folder does not exist, you can use the Guidgen.exe tool to create a new system folder to replace the Eforms Registry. You can use the Guidgen.exe tool on a server that is running Exchange 2000 or Exchange 2003.
Note You cannot reset the GUID for only a single site folder. If you reset the GUID, all offline address books and Free/Busy Information for a single administrative group are deleted.
For additional information about how to use the Guidgen.exe tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/275171/ )How to reset system folders on an Exchange 2000 Server
(http://support.microsoft.com/kb/822444/ )How to reset system folders in Exchange Server 2003
For additional information about how to correctly remove the first Exchange computer from a site, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152959/ )How to remove the first Exchange server in a site
(http://support.microsoft.com/kb/307917/ )How to remove the first Exchange 2000 Server computer from the site
822931For additional information about how to create a public folder replica in Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/822931/ )How to remove the first Exchange Server 2003 computer from the site
(http://support.microsoft.com/kb/288150/ )How to rehome public folders in Exchange 2000
Article ID: 162703 - Last Review: April 29, 2011 - Revision: 7.0