WD97: Not Enough Memory with Effect Preview in Photo Editor

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Article ID: 163305 - View products that this article applies to.
This article was previously published under Q163305
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SYMPTOMS

In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:
Not enough memory for effect preview

-or-
General Protection Fault

-or-
Access Violation

-or-
Divide by Zero

CAUSE

This error may occur when both of the following conditions are true:
  • You chose one of the following special effects from the Effects menu:
    Chalk and Charcoal
    Emboss
    Graphic Pen
    Notepaper
    Watercolor
    Stained Glass
    Stamp
    Texturizer
  • You are using any of the following video cards:
    Matrox
    Video 9

RESOLUTION

To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 163305 - Last Review: January 19, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft Word 97 Standard Edition
  • Microsoft Photo Editor 3.01
Keywords: 
kbbug kbgraphic kbhardware kbinterop KB163305
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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