Article ID: 163305 - Last Review: January 19, 2007 - Revision: 1.1

WD97: Not Enough Memory with Effect Preview in Photo Editor

Retired KB Content Disclaimer

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

This article was previously published under Q163305

Expand all | Collapse all

SYMPTOMS

In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:

Not enough memory for effect preview

-or-

General Protection Fault

-or-

Access Violation

-or-

Divide by Zero

Back to the top

CAUSE

This error may occur when both of the following conditions are true:

You chose one of the following special effects from the Effects menu:
Chalk and Charcoal
Emboss
Graphic Pen
Notepaper
Watercolor
Stained Glass
Stamp
Texturizer
You are using any of the following video cards:
Matrox
Video 9

Back to the top

To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

Back to the top

WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

APPLIES TO

Microsoft Word 97 Standard Edition
Microsoft Photo Editor 3.01

Back to the top

kbbug kbgraphic kbhardware kbinterop KB163305

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top