WinNT Err Msg: STOP 0x0000001E in Win32k.sys When Moving Mouse on Multiprocessor Computer

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This article was previously published under Q164314

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SYMPTOMS

A multiprocessor computer booting Windows NT may experience a STOP 0x0000001E error in Win32k.sys.

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CAUSE

This problem occurs because Win32k.sys may improperly handle mouse movements, which causes an access violation.

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To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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