SMS: An Exception 0E Has Occurred at 0028:3204F83 in VxD

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This article was previously published under Q165145

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SYMPTOMS

Invdos generates the following error during the hardware inventory of a client computer running Windows 95:

An exception 0E has occurred at 0028:3204F83 in VxD ---. This was called from 0028:C0041FDD in VxD NDIS(01) + 00000CED. It may be possible to continue normally.

Press any key to attempt to continue.

This error occurs on notebook computers which have Chips and Technologies, Inc. video adapters and Xircom PE-CE2-10 PC Cards and/or 3Com EtherLink III network interface cards installed. After the error occurs, network connectivity is lost.

NOTE: This problem may also occur after applying Service Pack 2.

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WORKAROUND

To work around this problem, perform the following steps:

Create a file named Smssafe.tmp in the Ms\Sms\Data directory on the client computer running Windows 95. The file should contain only the following line:
Video=Crashed
Run inventory on the client.

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STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):