OL97: Error During Conversion of Lotus Organizer Files

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This article was previously published under Q165498

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SYMPTOMS

When converting files to Outlook 97 from Lotus Organizer, you may receive the following error message:

An error has occurred in the Lotus Organizer translator while trying to attach a translator. OLE program start failed. The Lotus Organizer 2.1 translator was unable to start the program needed to access the file. Lotus Organizer 2.1 must be installed in order to use Lotus Organizer 2.1 files.

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CAUSE

There are two possible conditions that may cause this error:

You do not have the Lotus Organizer program installed on your computer.
The file being imported is damaged.

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RESOLUTION

To resolve the first condition, install the Lotus Organizer program files from their original disk(s).
To resolve the second condition, open the file in Lotus Organizer and save it with a new name. Import the new file into Outlook.

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REFERENCES

Lotus Organizer is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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APPLIES TO

Microsoft Outlook 97 Standard Edition

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kb3rdparty kberrmsg kbprb KB165498

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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