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Cannot Remove Microsoft Plus! After Installing Internet Explorer
Article ID: 165623 - View products that this article applies to.
This article was previously published under Q165623
When you attempt to uninstall Microsoft Plus!, you may receive the following error message:
You then receive the following message:
Custom Action Error
The system cannot find the file specified.
As a result, no Microsoft Plus! components are uninstalled.
Microsoft Plus! for Windows 95 Setup
Microsoft Plus! for Windows 95 Setup was not completed successfully.
When you use the Remove All option, Microsoft Plus! attempts to uninstall the Internet Jumpstart Kit, but the Internet Jumpstart Kit has already been replaced by the Internet Connection Wizard (ICW).
To remove Microsoft Plus!, select the Add/Remove option instead of the Remove All option in Microsoft Plus! Setup and then remove all components except the Internet Jumpstart Kit.
Microsoft has confirmed this to be a problem in Microsoft Plus! for Windows 95 version 1.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
The ICW is included and installed with versions of Internet Explorer after version 2.0.
Article ID: 165623 - Last Review: February 27, 2007 - Revision: 3.2