Program Settings Lost After Internet Explorer Setup or Uninstall

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Article ID: 165646
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Symptoms

After you install or remove Internet Explorer, settings for a program may be lost.

Cause

This problem can occur if the program uses a configuration file to record user-defined settings and the program is not closed before you install or remove Internet Explorer.

The settings are lost because Internet Explorer Setup closes any running programs without allowing them to finish running processes, which prevents the program from saving settings to a configuration file.

Resolution

To prevent this problem, quit all running programs before installing or uninstalling Internet Explorer.

NOTE: Before uninstalling a beta version of Internet Explorer 5, please verify the updated version of Java is installed. To do this, type jview at an MS-DOS Prompt, and then press ENTER. If the version number is 5.00.3155 or 5.00.3158 and you installed the Microsoft virtual machine (Microsoft VM) from the Windows Update Web site, install version 3167 of the Microsoft VM from the following Microsoft Web site before you uninstall Internet Explorer 5 Beta:
http://www.microsoft.com/mscorp/java

More information

Allow programs to continue running before installing or uninstalling Internet Explorer 4.0 may cause temporary (.tmp) files to be left on the hard disk, or may cause unsaved program settings to be lost.

Properties

Article ID: 165646 - Last Review: June 22, 2014 - Revision: 6.0
Keywords: 
kbnosurvey kbarchive kbsetup KB165646

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