IPF in Word Viewer When Document Opened on Server

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Article ID: 166064 - View products that this article applies to.
This article was previously published under Q166064
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SYMPTOMS

In Microsoft Word Viewer 97-2000, if you try to open a document from the Open dialog box (on the File menu, click Open) by typing a UNC (Universal Naming Convention) path to a directory, you may receive an Invalid Page Fault.

CAUSE

This problem occurs when you are working on a Windows NT network share and all the following conditions are true:
  • The server that contains the document is in a different domain than the domain that you are currently validated on.
  • You have been granted adequate permissions to access the document.
  • You do not have a mapped drive to the server and share that contain the document.
If it was working correctly, after you typed in the UNC location to the file and tried to open the file, Windows NT would display a dialog box that asks for your domain and password. If the information that you supplied was correct and if you had been given permissions to access the file, the document would open.

RESOLUTION

This problem is fixed in the Microsoft Office Word Viewer 2003.

For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:
891090How to obtain the latest Microsoft Word Viewer

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Map the Network Drive

Map a drive to the server and share that contains the document, and then open the document by6 using the drive letter (instead of the UNC path).

Method 2: Copy and Paste to Network Drive

  1. Connect to the server and share from Microsoft Windows Explorer and copy the document.
  2. Connect to a server and share in a domain that you are currently validated on, and then paste the document there.
You should be able to open the document by using a UNC path to the server and share where you are validated.

Method 3: Copy and Paste to Local Drive

  1. Connect to the server and share from Windows Explorer, and then copy the document.
  2. Paste the document to your local hard disk, and then open it from there.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Microsoft Office Word Viewer 2003.

MORE INFORMATION

You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
165908 Description of the Microsoft Word Viewer 97-2000

Properties

Article ID: 166064 - Last Review: January 19, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft Word 97 Viewer
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Word 97 Standard Edition
Keywords: 
kbbug kbnetwork kbusage KB166064

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