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MSN support in Windows NT
Article ID: 166090 - View products that this article applies to.
This article was previously published under Q166090
NOTE: MSN, The Microsoft Network, is not currently supported with Windows NT. Although the information in this article should work as described, use this information at your own risk. There is no formal product support available from Microsoft for using MSN with Windows NT.
This article discusses the following topics concerning support for MSN in Windows NT:
Does the MSN software work in Windows NT?MSN 5.1 software is designed for use in Windows 95, 98, 98SE, and Windows 2000. MSN 5.1 is available on a CD-ROM that you can order or downloaded from MSN at http://free.msn.com/.
Although the MSN software does not currently run in Windows NT, you can still use your MSN account to access the Internet from Windows NT (see the section titled "How Do I Configure Windows NT to Use an MSN Account for Internet Access?" in this article).
Can I access my MSN e-mail from Windows NT?You can access your MSN e-mail from Windows NT when you have migrated your MSN e-mail account to the MSN POP3/SMTP mail servers. You cannot access your MSN e-mail from Windows NT if you are using the Classic MSN mail servers. You can migrate your MSN e-mail account using MSN version 2.5 or higher on a computer running Windows 95, 98, or 98SE. Once the account has been successfully migrated then you can access your MSN e-mail from Windows NT using an Internet mail program. Future versions of MSN may be compatible with Windows NT.
Does the Internet connection Wizard work in Windows NT?The Internet Connection Wizard (ICW) is part of the Internet Starter Kit (ISK) and is also included with some versions of Microsoft Internet Explorer for Windows NT. The ICW included with the ISK does not work in Windows NT 4.0. The ICW that ships with Internet Explorer 4.0 or 4.01 works properly on Windows NT 4.0. For more information about running the ICW in Windows NT 3.51, click the following article number to view the article in the Microsoft Knowledge Base:
159686For additional information, see the Readme.txt file included with your version of the ISK.
(http://support.microsoft.com/kb/159686/ )Manual setup for Internet Explorer 3x. and 4x. in Windows 95/98
How do I sign up for an MSN account using Windows NT?MSN accounts can be obtained or established using the MSN software that is available in Windows 95 or by obtaining an MSN CD by calling 1 (800) FREE-MSN , or by calling The Microsoft Network Customer Service at (800) 386-5550 and requesting that an account for Internet PPP access be set up manually.
How do I configure Windows NT to use an MSN account for Internet access?The following information is for users who already have an MSN account. MSN offers direct dial-up Point-to-Point Protocol (PPP) support for accessing the Internet. The following steps describe how to access the Internet using the Windows NT Remote Access Service (RAS) to connect to an MSN PPP server.
To connect to an MSN PPP server using Windows NT 4.0, use the following steps:
How do I troubleshoot connections to MSN in Windows NT?"Access Is Denied" Error Message:
There are two causes for the above message as follows:
If Windows NT Dial-Up Networking attempts to negotiate the Multilinking Protocol (MP) with the MSN PPP server, you may receive the following error message when you try to connect to Internet resources:
Or, you may simply be unable to connect to Internet resources. Make sure that you have cleared the Enable PPP LCP Extensions check box or, if you have Service Pack 2 installed, see the following article in the Microsoft Knowledge Base:
Bad IP Address
161368For more information about issues with Windows NT 4.0, LCP extensions, and the Multilinking Protocol, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/161368/ )Service Pack 2 may cause loss of connectivity in remote access
161986For more information about issues with MSN support when using Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/161986/ )Troubleshooting Internet Service Provider logon problems
(http://support.microsoft.com/kb/238510/ )Using MSN Internet services in Windows 2000
Article ID: 166090 - Last Review: January 19, 2007 - Revision: 2.4