Missing Internet Explorer Shortcut Icon

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Article ID: 166440
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Symptoms

If you install Internet Explorer 4.0 in a folder whose name is longer than 78 characters, the Internet Explorer icon is missing from the Start menu. If you are using Shell Integration, the shortcut is also missing from the Quick Launch toolbar.

Cause

The GRPCONV module (a component of Internet Explorer), which is responsible for creating the shortcuts, is limited to processing individual folder names of 80 characters or less.

Resolution

To work around this issue, use one of the following methods:
  • Remove the extra folders and manually create the shortcuts. To add Internet Explorer to the Quick Launch toolbar, drag an Internet Explorer shortcut to the toolbar.
  • Install Internet explorer in a folder whose path is fewer than 78 characters long.

More information

The GRPCONV module accesses folders of 80 characters or less (including the drive letter delimiter and the folder delimiter). If the folder name is too long, a truncated folder that contains the first 78 characters of the long file name is created in the same installation path. Any shortcuts point to this truncated folder, resulting in invalid shortcuts.

Properties

Article ID: 166440 - Last Review: June 22, 2014 - Revision: 5.0
Keywords: 
kbsetup kbui KB166440
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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