OL97: Outlook Hangs Replying to Message Received From X.400

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This article was previously published under Q166592

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SYMPTOMS

Microsoft Outlook 97 may hang when replying to a message that was received via a X.400 link.

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This may happen if the X.400 message does not contain a Display Name for the message originator. In X.400 terms this is the "Free Form Name" which is an optional field. A remote X.400 system may or may not send the "Free Form Name", this is valid behavior.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261 (http://support.microsoft.com/kb/151261/EN-US/ ) OFF97: How to Obtain and Install MS Office 97 SR-2

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APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbbug kbfix KB166592

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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