XFOR: Outlook Chinese SFS Client Receives NDRs on Replies

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This article was previously published under Q166597

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SYMPTOMS

When you use the Microsoft Outlook client (Chinese edition) with the MS Mail service and reply to mail that you received from a U.S. Microsoft Exchange Server computer, a non-delivery report (NDR) will be generated as follows:

   your message
   ...
   was not delivered for the following reasons:
   Delivery Failed to MS:<NETWORK>/<PO>/<MAILBOX>
   Reason: 0 (transfer failed)
   diagnostic: -1 (no diagnostic)
   MSEXCH:MSExchangeMTA:<Exchange Site>:<Exchange Server>

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WORKAROUND

As a workaround to this problem, use the Microsoft Exchange client version 4.0 or 5.0 (Chinese edition) with the MS Mail Service in lieu of the Outlook client.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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APPLIES TO

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition
Microsoft Outlook 97 Standard Edition

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kbbug kbfix KB166597

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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