WD97: Properties (Summary Info) Comments in Wrong Format/Missing

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When you open a Word 97 document in an earlier version of Word, the information from the Comments box in the Properties dialog box (on the File menu, click Properties) may be incorrectly formatted or may be missing.

NOTE: In Word 6.x, the Comments box is in the Summary Info dialog box (on the File menu, click Summary Info).

Case 1:

When you save the file in "Word 6.0/95 (*.doc)" or "Rich Text Format (*.rtf)" format and then open it in Word 6.x or 7.x, multiple paragraphs in the Comments box are combined into a single paragraph.

Case 2:

The text from the Comments box is lost when you use the Word 97 Import Converter to open the document.

For more information about the Word 97 Import Converter, please see the following article in the Microsoft Knowledge Base:
162214 WD: How to Obtain the Word 97-2000 Import Converter


Case 1

The Microsoft Word 6.0/95 and the Rich Text Format (RTF) file converter of Microsoft Word 97 cannot read linefeeds in the RTF format for the document property.

Case 2

The Word 97 Converter is not identifying the Comments field for conversion to earlier versions.

More information

In Word 97, the document information is called Properties. On the File menu, click Properties. In Word 6.0 and 7.0, the document information is called Summary Info. On the File menu, click Summary Info.


For more information on what formatting is retained when you save in other formats, please see the following resources:

Word Help

Click the Office Assistant, type "Save as Word 7.0," click Search, and then click to view "Results of saving Word 97 documents in other formats."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
120802 Office: How to Add/Remove a Single Office Program or Component

Office Resource Kit

Chapter 15 of the "Office Resource Kit" also contains information about formatting that is retained through the conversion process. The ORK is available on the Microsoft Web site at:
For more information about how to obtain the Office Resource Kit (ISBN: 1-57231-329-3), call (800) MS-PRESS in the United States or (800) 667-1115 in Canada.


Article ID: 166868 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Word 97 Standard Edition
  • Microsoft Word 95a
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