OL97: Windows 95 Service Pack 1 and Password Issues

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This article was previously published under Q166898

SUMMARY

Corruption of the password list file (PWL) causes a number of Microsoft Outlook 97 problems. Rebuilding the PWL by deleting or renaming it often resolves these problems. After installing the Microsoft Windows 95 Service Pack 1, password list files can become damaged even after you remove them and they are re-created automatically. To resolve this issue, run the Windows 95 Password List Update program (Mspwlupd.exe) to repair the existing PWL file.

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MORE INFORMATION

How to Rebuild Your PWL File

The PWL file is usually located in the Windows folder with the name <Username>.pwl, where <Username> is the name you use to log on. After you delete or rename the file, restart Windows. The file is re-created automatically when you log on to Windows.

NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:

190296 (http://support.microsoft.com/kb/190296/EN-US/ ) Unable to Use Personal Certificates in Outlook Express

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REFERENCES

For more information on this subject, please see the following article in the Microsoft Knowledge Base:

151708 (http://support.microsoft.com/kb/151708/EN-US/ ) XCLN: Page Fault in Mprexe.exe When Starting Client

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APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbfaq kbprb KB166898

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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