Favorites Entries Lost During Internet Explorer Installation

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Article ID: 167124
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Symptoms

After you upgrade to a later version of Internet Explorer, your Favorites folder may appear to be empty.

Cause

Some registry entries may be missing, damaged, or incorrect.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

If the Favorites folder seems to be empty, make sure that the folder still exists in the Windows folder. To do so, follow these steps:
  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the Named box, type favorites, and then click Find Now.
  3. Double-click the Favorites folder, and then verify that it contains your favorites.
  4. If the folder exists and still contains your favorite locations, use Registry Editor (Regedit.exe) to correct the Favorites entry under the following registry keys. Change the Favorites entries to point to the correct location of the Windows\Favorites folder.
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Shell folders

    HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell folders

    HKEY_USERS\.default\Software\Microsoft\Windows\Current Version\Explorer\Shell folders

    HKEY_USERS\.default\Software\Microsoft\Windows\Current Version\Explorer\User Shell folders
  5. If the Favorites folder does not exist in the Windows folder, create a new Favorites folder in the Windows folder. You must then re-create your favorite items manually. To create a new Favorites folder, start Windows Explorer, double-click the Windows folder, right-click in the right pane, point to New, and then click Folder. Type Favorites, and then press ENTER. After you create the new Favorites folder, verify that the registry entries listed above contain the correct path to the Favorites folder.

Properties

Article ID: 167124 - Last Review: June 22, 2014 - Revision: 5.0
Keywords: 
kbenv kbprb KB167124
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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