OL97: Fault in Module MSO97.DLL Opening Folder

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This article was previously published under Q167616

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SYMPTOMS

When you click a system file folder in Microsoft Outlook 97, running on Microsoft Windows 95, you may receive the following error message:

OUTLOOK caused an Invalid Page Fault
in module MSO97.DLL at 14F:306C34B9

If you are running on Microsoft Windows NT, the error message may read:

An application error has occurred
and an application error log is being generated
OUTLOOK.exe
Exception access violation (0xc0000005), Address 0x58a07ab2.

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CAUSE

There is a problem in the Views.dat file. This file stores File Allocation Table (FAT) name space view persistence.

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To resolve the issue, quit Outlook, rename Views.dat file (normally found in the default Windows directory), and restart Outlook. This rebuilds the Views.dat file.

NOTE: All previous view settings for file system folders will be lost.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

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APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbbug kberrmsg kbpending kbui KB167616

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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