Article ID: 167616 - Last Review: January 19, 2007 - Revision: 1.1 OL97: Fault in Module MSO97.DLL Opening FolderThis article was previously published under Q167616 SYMPTOMS
When you click a system file folder in Microsoft Outlook 97, running on
Microsoft Windows 95, you may receive the following error message:
OUTLOOK caused an Invalid Page Fault in module MSO97.DLL at 14F:306C34B9
An application error has occurred and an application error log is being generated OUTLOOK.exe Exception access violation (0xc0000005), Address 0x58a07ab2. CAUSE
There is a problem in the Views.dat file. This file stores File Allocation
Table (FAT) name space view persistence.
RESOLUTION
To resolve the issue, quit Outlook, rename Views.dat file (normally found
in the default Windows directory), and restart Outlook. This rebuilds the
Views.dat file.
NOTE: All previous view settings for file system folders will be lost. STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.
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