Canon Bubble Jet BJC-4300 Does Not Support Ledger Paper Even Though Driver Gives That Option

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This article was previously published under Q167703

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SYMPTOMS

The Canon Bubble Jet BJC-4300 does not support ledger paper even though the driver indicates it is a valid paper size. The printer physically cannot feed 11 x 17 paper.

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To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

You will no longer be presented with ledger paper size with the fixed Canon800.dll.

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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