WD97: IPF Error Opening File with Recover Text Converter

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This article was previously published under Q167721

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SYMPTOMS

When you attempt to open a document, you receive the following error:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you will receive the following error message:

WINWORD caused an invalid page fault in module OLE32.DLL at <address>

When you re-start Word, you receive the following message:

Word encountered file corruption while opening <filename>. Part of this document may be recoverable. Attempt recovery now?

If you answer Yes to attempt to recover the text of the document, you receive the error again.

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CAUSE

The "Recover Text from Any File" converter has encountered corruption in the file and it is unable to interpret this corrupt information.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

156577 (http://support.microsoft.com/kb/156577/EN-US/ ) Word 97: Unable to Recover Lost Document

87856 (http://support.microsoft.com/kb/87856/EN-US/ ) Troubleshooting Damaged Documents in Word for Windows

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APPLIES TO

Microsoft Word 97 Standard Edition

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kbbug kberrmsg kbualink97 KB167721

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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