WD97: View Merged Data Fails After Using Find Record

After you use Find Record (on the Mail Merge toolbar) in a mail merge document, View Merged Data no longer updates the merge fields in the merge document.

This problem occurs when you browse through the data records using the First Record, Previous Record, Next Record, or Last Record command on the Mail Merge toolbar.

To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site: IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

To work around this problem, quit and restart Microsoft Word.

NOTE: To update the merge fields manually, move through the View Merged Data options on the Mail Merge toolbar, or select the fields and press F9. Note that you must restart Word to fully restore the record selection buttons on the Mail Merge toolbar: First Record, Previous Record, and so forth.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.