Article ID: 169859 - View products that this article applies to.
This article was previously published under Q169859
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
After you restore an on-line backup, the information store produces a service specific error 0x00000057. The following event ID is generated in the application event log:
Event ID: 1081
Description: MSExchangeIS is unable to recover the database because error 0x00000057 occurred after a restore operation.
When the information store tries to start after an on-line restore, it attempts to read the RestoreInProgress key to determine how to handle the on-line restore. In this case, the Data parameter in the EDB_RstMap value was corrupt, and Microsoft Information Store service failed attempting to read this string.
Hex 57 converts to Dec. 87. When using NET HELPMSG 87, this produces the error message:
The Exchange Server-aware backup software restored the RestoreInProgress key incorrectly. The EDB_RstMap value had invalid entries in the DATA field. It looked as follows:
The parameter is incorrect.
Note the line with the q.
Name: EDB_RstMap Type: Reg_Multi_SZ Data: \\Server\D$\exchsrvr\mdbdata\pub.edb \\Server\D$\exchsrvr\mdbdata\priv.edb q \\Server\D$\exchsrvr\mdbdata\PUB.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To correct the problem, the above string needs to be modified to reflect the proper database paths. Do the following:
Article ID: 169859 - Last Review: October 27, 2006 - Revision: 3.2