Err Msg: Explorer.exe - Exception: Access Violation (0xC0000005)

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Article ID: 170907 - View products that this article applies to.
This article was previously published under Q170907
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SYMPTOMS

When you log in to Windows NT, you may receive the following error message:
Explorer.exe - Exception: access violation (0xc0000005)

CAUSE

This error message can occur if the Windows 95 version of the Explorer.exe file has been copied to the root folder or the Windows NT folder.

RESOLUTION

If there is a Windows 95 version of the Explorer.exe file in the root folder, follow these steps:
  1. Click OK to acknowledge the Dr. Watson error message.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. Click New Task.
  4. Load Explorer.exe from the Winnt folder.
  5. Click Start, click Run, type "%SystemRoot%\explorer.exe" in the Run box, and then click OK.
  6. Rename the Windows 95 version of the Explorer.exe file in the root folder, or move it to another folder.
  7. Restart the computer.
If there is a Windows 95 version of the Explorer.exe file in the Windows NT folder, follow these steps:
  1. Click OK to acknowledge the Dr. Watson error message.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. Click New Task.
  4. Load the Windows NT command prompt by typing "cmd.exe" (without quotation marks.
  5. At the command prompt, rename the Explorer.exe file in the Windows NT folder. For example, type:
    ren c:\winnt\explorer.exe c:\winnt\explorer.w95
  6. With the Windows NT CD-ROM inserted in the CD-ROM drive, change to the CD-ROM drive letter.
  7. Change to the appropriate machine folder. For example, change to the I386 folder for Intel-based computers.
  8. Expand the Explorer.exe file from the I386 folder on the Windows NT CD-ROM to the %SystemRoot% folder on the hard disk. For example, type the following command:
    expand explorer.ex_ %systemroot%\explorer.exe
  9. In Task Manager, click New Task.
  10. Type explorer.exe.
  11. Restart the computer.

Properties

Article ID: 170907 - Last Review: October 31, 2006 - Revision: 1.1
APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
Keywords: 
kbenv kberrmsg KB170907

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