Article ID: 170995 - View products that this article applies to.
This article was previously published under Q170995
This article describes how to install, configure, and troubleshoot third- party OEM network adapter drivers.
NOTE: This article contains information about using Windows NT 4.0 with third-party products or configurations that have not been tested and are not supported by Microsoft. If the steps described in this article do not function properly, use a supported configuration or contact the manufacturer of your third-party product for more information.
Windows NT 4.0 includes Microsoft-supported drivers for many network adapters. The Windows NT 4.0 CD-ROM also contains third-party drivers for many other network adapters that may or may not be on the Windows NT 4.0 Hardware Compatibility List (HCL). These drivers are supported by the OEM, not by Microsoft. You can locate these drivers in the following two folders on the Windows NT 4.0 CD-ROM:
where <platform> is your computer's processor type (Alpha, I386, MIPS, or PPC).
Other Windows NT 4.0 network adapter drivers are created by OEMs. These drivers may be available in any of the following ways:
This section discusses the following topics:
Before Installing the Driver in Windows NTBefore installing the driver, verify that the network adapter is configured properly by running any configuration or Setup program included with the adapter. The configuration program may also include a diagnostic test to verify that the hardware is working correctly.
If no configuration program is available for the network adapter, check the documentation for the adapter to determine how to verify the adapter's settings.
Configuration information you should note before installing the driver includes the following:
General InstallationTo install the network adapter driver, follow these steps:
Troubleshooting TipsIf Windows NT does not detect or initialize the network adapter, you may receive the following error message after Windows NT starts:
Event Viewer may display the following information:
At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.
To troubleshoot this problem, use the following steps:
Event ID: 7000
The <your network adapter> Driver service failed to start due to the following error: A device attached to the system is not functioning.
If you have made several attempts to configure the network adapter or you had another network adapter installed before the adapter you are currently installing, it may be necessary to restore the Windows NT network configuration to the default settings and then reinstall the network adapter driver. To do so, use the following steps:
147797If the network adapter still does not work, contact the manufacturer of the network adapter for an updated driver.
(http://support.microsoft.com/kb/147797/EN-US/ )Manually Removing Network Adapter Entries from the Registry
(http://support.microsoft.com/kb/146333/EN-US/ )How to Remove Network Adapters from the Registry