OL97: HTML Formatted Mail Is Received as a Shortcut Icon

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This article was previously published under Q171294

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SYMPTOMS

An e-mail message you received in Microsoft Outlook 97 consist of a blank message with a shortcut icon that, when you click it, starts your default Web Browser.

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CAUSE

The message you received is formatted in Hypertext Markup Language (HTML) and Outlook does not read HTML.

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MORE INFORMATION

Because the current version of Outlook does not read HTML, it attaches a shortcut to the document. Double-clicking the shortcut opens the message in your default Web Browser.

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APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbprb KB171294

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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