Network Printers Always Offline

Article translations Article translations
Article ID: 172811 - View products that this article applies to.
This article was previously published under Q172811
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.
Expand all | Collapse all

SYMPTOMS

Network Printers appear offline and you may be unable to set them to online status.

CAUSE

This behavior can occur if PC/TCP Interdrive by FTP Software is installed.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To identify the print providers that have been installed, check the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Print\Providers
You may see any of the following values listed:
  • Microsoft Networks Print Provider
  • NetWare Networks Print Provider
  • Interdrive 95 Print Provider
If the Interdrive print provider is listed, remove the registry key.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Properties

Article ID: 172811 - Last Review: November 15, 2006 - Revision: 1.1
APPLIES TO
  • Microsoft Windows 95
Keywords: 
kbnetwork kbprint KB172811
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com